Restaurant General Manager | Merrillville, IN

Bring your leadership to the table and take the helm as our next General Manager! We’re looking for a dynamic, people-driven leader who’s passionate about great food, exceptional hospitality, and building high-performing teams. In this role, you’ll oversee all aspects of daily restaurant operations — from hiring, training, and inspiring your team to ensuring every guest enjoys a gold-standard experience. You’ll manage schedules, maintain top-quality food and beverage standards, safeguard the safety of guests and staff, and help drive operational success to meet and exceed company goals. If you’re ready to lead, inspire, and deliver excellence every day, this is your opportunity to make a lasting impact.

Duties & Responsibilities:

Operational Execution

• Conduct daily briefings on matters of importance to the team
• Manage all necessary repair and maintenance issues
• Manage the Restaurant Risk Review audit process and implement necessary changes in the discretion of the management team to ensure 100% compliance with audit standards
• Manage local restaurant marketing, sales building, and community involvement
• Update the daily communication board with key restaurant and promotion announcements
• Facilitate and participate in Continued Education Program including creating training programs
• Exercise discretion and independent judgment in facilitating zone management (Hospitality, Guest Relations, Quality Fast)
• Perform Open/Mid-Day/Closing duties
• Facilitate 10 Minute drills with team members focusing on cleaning and sanitation
• Ensure 100% compliance with all Company policies and laws, including health and safety standards
• Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service

Food & Beverage Execution

• Ensure safety & sanitation
• Monitor food and beverage quality and execution
• Conduct RAFTT (Recipe-Appearance-Flavor-Temperature-Texture) twice daily on a specific food and drink item
• Conduct Quarterly Food Reviews with DO or RKOM
• Prepare and receive orders of food and beverages, utilizing judgment to increase and decrease orders depending on peaks in business, large parties and promotions
• Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes
• Monitor and validate daily prep production

Team Member Relations

• Monitor and facilitate team member recognition
• Make recommendations concerning development, promotion, and disciplinary action affecting team members
• Make hiring and termination decisions
• Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Home Office inquiries relating to restaurant

Service Execution and Guest Relations

• Train, coach, and develop team members to ensure they are providing Gold Standard service to BJ’s guests
• Manage guest relations and guest recovery

Necessary Skills & Requirements:

• A minimum of 5 years full service, high volume, casual dining restaurant management experience
• High personal integrity, professionalism and maturity
• Ability to work in a fast paced environment
• Solid relationship management and performance management skills
• Ability to motivate and direct team members and work effectively in management team
• Strong understanding of BJ’s goals and objectives
• Good communication skills
• Exceptional interpersonal skills, with a focus on listening and questioning skills
• Strong writing and documentation skills
• Ability to absorb and retain information quickly
• Keen attention to detail
• Proven problem-solving abilities
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a high-performance, fast paced environment
• Exceptional guest service orientation
• Experience working in a team-oriented, collaborative environment
• Ability to stand and walk around a restaurant to supervise operations for the duration of an 8-10 hour shift
• Ability to lift 50 pounds
• Ability to bend, stoop, and raise arms above head on occasion
• Ability to speak, read, and write English 

Salary: Commensurate with experience

This is more than a job—it’s a leadership opportunity to make a real impact. If you’re ready to bring energy, integrity, and world-class hospitality to the table, we want to hear from you.

–As part of our recruiting process, we may contact you regarding positions we feel are a good fit or engage with you via SMS text message. By clicking to submit your application, Superior Talent Source has your consent to communicate via SMS text message moving forward

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