VP of Operations | Fast Casual | Los Angeles

Looking for an experienced VP of Operations with growth and new restaurant opening experience. As a Vice President of Operations, you will play a pivotal role in overseeing and optimizing the operational efficiency and effectiveness of our fast casual and restaurant brand. You will be responsible for leading a team to ensure consistent execution of operational standards across all locations, driving profitability, enhancing guest satisfaction, and fostering a culture of excellence within the organization and growing people.

Responsibilities:

Team Leadership and Development:

• Recruit, train, and develop a high-performing operations team capable of delivering exceptional results.
• Provide guidance, coaching, and mentorship to regional managers, district managers, and other operational staff.
• Foster a culture of people growth, accountability, collaboration, and continuous learning within the operations team.

Strategic Leadership:

• Develop and execute operational strategies aligned with the company’s overall objectives and growth targets.
• Drive continuous improvement initiatives to enhance operational efficiency, cost-effectiveness, and guest experience.
• Prepare for growth in new markets and build a talent pipeline.

Operational Excellence:

• Oversee the development and implementation of standard operating procedures (SOPs) for all aspects of restaurant operations, including food quality, service standards, cleanliness, and safety protocols.
• Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement.
• Ensure compliance with regulatory requirements, health and safety standards, and company policies across all locations.

Financial Management:

• Work closely with the team to develop and manage operational budgets, forecasts, and financial targets.
• Analyze financial data and performance metrics to identify trends, opportunities, and areas for cost optimization.
• Implement strategies to maximize revenue, minimize expenses, and improve overall profitability.

Quality Assurance and Brand Standards:

• Uphold brand standards and ensure consistency in product quality, service delivery, and guest experience across all locations.
• Conduct regular inspections and audits to assess compliance with brand standards and operational protocols.
• Address any deviations or deficiencies promptly and implement corrective actions as needed.

Relationship Management:

• Cultivate strong relationships with suppliers, vendors, and other external partners to support operational objectives and business growth.
• Serve as a liaison between corporate headquarters and field operations, facilitating communication and alignment on strategic initiatives and operational priorities.

Qualifications:

• Minimum 3 years as a VP of Operations in the restaurant industry
• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Strong leadership skills with the ability to inspire, motivate, and mentor teams to achieve their full potential.
• Excellent strategic planning and problem-solving abilities, with a keen eye for detail and a results-driven mindset.
• Exceptional communication, interpersonal, and negotiation skills, with the ability to build strong relationships at all levels.
• Deep understanding of restaurant operations, financial management, and industry best practices.
• Proficiency in Microsoft Office suite and restaurant management software; experience with POS systems is a plus.
• Flexibility to travel as needed and work evenings and weekends as required.