Restaurant Service Manager – New Trendy Concept

Front of House Manager

About the Role

We’re seeking a polished, hospitality-driven Front of House Manager to lead our service team and uphold the elevated standards that define our brand. This leader will cultivate a culture of professionalism, warmth, and accountability while ensuring every guest receives a memorable, high-touch dining experience.

Key Responsibilities

People & Culture

• Build, coach, and mentor a high-performing front-of-house team.
• Model professionalism, hospitality, and a positive leadership presence.
• Foster an environment where team members feel valued, supported, and motivated to deliver exceptional service.
• Recruit and onboard top-tier service talent; ensure adherence to brand standards and fine-dining etiquette.

Guest Experience Excellence

• Ensure every guest receives a seamless, elevated dining experience from greeting to farewell.
• Monitor service flow, table touches, guest satisfaction, and overall dining room performance.
• Resolve guest issues with urgency, grace, and a solutions-oriented approach.
• Uphold service sequences, grooming standards, and FOH operating procedures.

Operations Leadership

• Oversee daily FOH operations, including floor management, pacing, and shift execution.
• Partner with the kitchen team to maintain smooth communication and consistent service delivery.
• Lead opening/closing procedures, reservation management, and shift planning.
• Maintain a polished, organized, guest-ready dining room environment.

Training & Development

• Lead pre-shift meetings and ongoing coaching moments.
• Provide accountability and performance feedback to team members.
• Train staff on menu knowledge, wine/beverage programs, and fine-dining service techniques.

Brand & Culture Stewardship

• Uphold the restaurant’s culture, values, and brand standards in all interactions.
• Serve as a visible, engaged leader on the floor—supporting your team and elevating the guest experience.

Qualifications

• 2+ years of leadership experience in upscale casual or fine-dining environments.
• Strong floor presence with exceptional communication and hospitality instincts.
• Ability to lead, coach, and inspire service teams.
• High standards for professionalism, detail, and guest service.
• Availability to work nights, weekends as needed.

Why Join Us

• A culture rooted in warmth, respect, and polished hospitality.
• Strong growth opportunities within a thriving, high-performing team.
• Competitive compensation and benefits.

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