Responsibilities:
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Guest Satisfaction: Provide exceptional customer service, ensuring that every guest receives personalized attention and a memorable dining experience. Respond promptly to guest inquiries, concerns, and feedback, ensuring their needs are met with the utmost professionalism and care.
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Operational Excellence: Assist the General Manager in overseeing all aspects of daily operations, including opening and closing procedures, staff scheduling, and maintaining a positive and polished ambiance throughout the establishment.
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Service Standards: Maintain and uphold the highest service standards in line with full-service dining protocols, including attention to detail, proper tableside etiquette, LBW service, and menu knowledge. Lead by example and provide guidance to the team to consistently deliver exceptional service.
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Team Leadership: Support and inspire the front-of-house and back-of-house teams, including hosts/hostesses, servers, sommeliers, bartenders, and kitchen staff. Foster a positive work environment, promote teamwork, and provide ongoing training and development.
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Quality Control: Uphold strict standards of food quality, presentation, and service. Conduct regular inspections to ensure adherence to health and safety regulations, cleanliness, and compliance with established fine dining procedures.
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Sales and Revenue Generation: Support initiatives to drive sales and increase average check amounts.
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Financial Management: Assist in monitoring and controlling expenses, including labor, inventory, and supplies, to meet financial targets and maximize profitability.
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Health and Safety Compliance: Ensure strict compliance with health and safety regulations, including food handling, sanitation, and workplace safety procedures. Maintain accurate records and documentation.
Job Benefits:
- Competitive salary
- Direct Deposit
- Comprehensive Health benefits
- Paid time off (PTO)
- Excellent room for growth and advancement
- Employee Discounts
Qualifications:
- Minimum 2 years of experience as a salaried Restaurant Manager in a full-servicehigh-volume restaurant.
- Exceptional customer service and interpersonal skills.
- Professional demeanor
- Strong experience with alcohol service
- Strong organizational and multitasking abilities.
- Leadership qualities with the ability to inspire and motivate a team.
- Extensive knowledge of full-service dining protocols, service standards, and menu offerings.
- Proficiency in using POS systems and restaurant management software.
- Flexibility to work evenings, weekends, and holidays as required.
- Ambitious and stable, having consistently progressed in your career.
- A high school diploma or equivalent is a must.
If you are a poised and customer-focused professional with a passion for excellence, we want to hear from you.
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