Front of the House Manager| Lancaster, PA *

We are seeking a dynamic and experienced Front of House (FOH) Manager to lead and elevate the guest experience in a high-volume, full-service restaurant environment. The ideal candidate brings a strong background in corporate restaurant operations, exceptional leadership skills, and a passion for hospitality.

Key Responsibilities:

• Lead and manage daily front-of-house operations to ensure a consistent and exceptional guest experience
• Supervise, train, and develop a team of servers, hosts, bartenders, and support staff
• Uphold and enforce brand standards, operational procedures, and health and safety regulations
• Drive service excellence through hands-on leadership and active floor presence
• Partner with kitchen and back-of-house managers to maintain smooth operations and resolve service issues promptly
• Manage labor and staffing levels to align with business volume and budget goals
• Handle guest feedback and resolve complaints professionally and effectively
• Assist in inventory control, ordering, and weekly administrative duties as assigned
• Support ongoing training and performance management to build a high-performing team culture

Qualifications:

• 3+ years of FOH management experience in a corporate, high-volume, full-service restaurant setting
• Proven track record of delivering high standards in guest service and team leadership
• Strong understanding of restaurant operations, scheduling, and cost control
• Excellent communication and interpersonal skills
• ServSafe and/or state/local food handler certification preferred
• Ability to work flexible shifts, including nights, weekends, and holidays

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